Terms of service

General Conditions

• You must be at least 18 years of age or have the involvement of a parent or guardian to use our website.
• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.

Product Information

• We strive to display as accurately as possible the colors, images, and descriptions of our products. However, we do not guarantee that your device’s display will be accurate.
• All prices are subject to change without notice.

Order Acceptance and Cancellation

• We reserve the right to refuse or cancel any order at our discretion.
• If your order is canceled after your credit/debit card has been charged, we will issue a refund to your original method of payment.

Shipping and Delivery

• Shipping times may vary depending on your location and the availability of the products.
• Any delivery dates provided are estimates and not guaranteed.

Shipping time varies by location. These are our estimates:

*This doesn’t include our 2-5 day processing time.

Refund and Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://atlasell.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Non-Returnable Items

Certain items like perishables, personal care items, or customized products may not be eligible for return. Please check product-specific details before purchasing.

User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide current, complete, and accurate purchase and account information.

Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom.

Changes to Terms

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website constitutes acceptance of those changes.

If you have any questions about these Terms, please contact us at [email protected].